Customer Service

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Frequently Asked Questions

1. What is a VIN# and where is it located?
2. Are you an authorized Honda dealership?
3. Are the parts and accessories you sell Genuine Honda?
4. Can I place my order over the phone instead of online?
5. I found a website with a lower price. How can I receive your price match?
6. What Do I Do If a Product Fails
7. Do you ship to PO boxes?
8. Do you ship internationally?
9. Will you ship one order to multiple addresses?
10. Can I come to your dealership and pick up my parts?
11. I live outside of the United States. Can you ship parts to me?
12. If I select 2nd day or next day air shipping am I guaranteed to have the parts in that time?
13. How do I track my package?

Answers…

1. What is a VIN# and where is it located?

   Question I would like to search for a part by VIN#. What is a VIN# and where do I find it?
   Answer The VIN# (Vehicle Identification Number) is a 17-character code that uniquely identifies all vehicles that were built after 1981. It can be found on the vehicle's registration, insurance papers, Dashboard Tag, and Service Tag.

2. Are you an authorized Honda dealership?

   Yes - we are certified authorized OEM Honda parts dealer operated by Bernardi Honda in Natick, Massachusetts. Bernardi has been selling Honda products for more than 35 years!

3. Are the parts and accessories you sell Genuine Honda?

   99.9% of the parts and accessories on our site are Genuine Honda OEM parts. We clearly indicate in the product description if a product is not manufactured by Honda.
   
   We offer non-Honda products only to fill gaps in Honda's product line. We never sell non-Honda products in lieu of products that are manufactured by Honda.

4. Can I place my order over the phone instead of online?

   We are more than happy to answer your questions on the telephone. The economies of the internet do not, however, allow us to invest the time to process orders on the telephone. Please enter your order on BernardiParts.com which is secured by VeriSign to protect your personal information. For more info on our VeriSign Secured site, please click here.

5. I found a website with a lower price. How can I receive your price match?

   Our goal is to offer Honda OEM parts and OEM Accessories at the lowest price on the Internet. BernardiParts.com cannot, however, match prices of products that are not offered by certified Honda dealers. While these products may appear to be similar to OEM Honda products, the are likely of inferior quality. Further, they are not warranted by American Honda and cannot be returned to your local certified American Honda dealer upon failure.
   
   To receive the price match, please email us a link to the page on the competitor’s website that offers the price in question. Once the price match is authorized, make a note in the “special instructions” box on the order preview page during checkout. The price will be changed after the order has been submitted. You will receive an emailed record of the price change.

6. What Do I Do If a Product Fails

   The vast majority of Honda vehicle owners are repeat buyers because they have come to recognize that the Honda brand is synonymous with quality. This unbeatable reputation for quality extends to OEM Honda's parts and accessories. These products are manufactured to Honda's exacting specifications to ensure the same quality and reliability as the Honda vehicles on which they are installed. If one of these products should fail, it can be returned to Bernardi Honda or to ANY other authorized American Honda dealer.
   
   

7. Do you ship to PO boxes?

   Because PO Boxes are part of the US postal service, UPS cannot deliver to them.

8. Do you ship internationally?

   At this time, we ship to addresses in the United States, Canada, Puerto Rico, and the US Virgin Islands. Learn more about our International Order Policy

9. Will you ship one order to multiple addresses?

   We are not offering shipping of one order to multiple addresses at this time. A separate order will need to be placed for each shipping address.

10. Can I come to your dealership and pick up my parts?

    The discount reflected on BernardiParts.com is made possible through the economies of the Internet. A portion of these savings is derived by shipping orders rather than personally waiting on customers at our retail parts counter. Therefore, we regret that we cannot offer the BernardiParts discount when you pick up parts at our Bernardi Honda retail parts counter in Natick, MA.

11. I live outside of the United States. Can you ship parts to me?

    We can only ship parts to addresses in the United States Related to this, we can only accept credit cards issued by US banks. Learn more about our International Order Policy

12. If I select 2nd day or next day air shipping am I guaranteed to have the parts in that time?

    UPS shipping times are “in transit” times. This time does not include the handling time if a part is not in stock and needs to be order. The shipping time frame starts when UPS picks up your package. If the timing of your product receipt is urgent, please call and we will tell you if the product is in stock.

13. How do I track my package?

    You may track your package by logging in and viewing order details. If you checked out as a guest you can view your order details here. For more detailed information, read the order status info section.

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