It is our responsibility to ship all items to you in new, undamaged condition. If you fail to receive an ordered item or it is received in damaged condition, it is our responsibility to work with our shipping partner to resolve the problem in a customer-friendly fashion.
It is your responsibility to inspect items shipped to you by Bernardi Parts upon receipt and to notify us in a timely fashion, using the “Request Authorization” process outlined below, of missing, damaged, or incorrectly shipped items.
All returns must be "Eligabile" for return, as outlined below, must be approved for return by Bernardi Parts using the "Request Authorization" procedure, and must be packaged with the Request Authorization email sent to you. If you return an item that is not eligible for a refund, we will notify you and give you the option of having it returned to you.