Return Request Form

Bernardi Parts will do its best to process your returned items in an efficient and customer-friendly manner.

To return an item, please:

  • Review our return policy at the bottom of this form
  • Fill out this form completely and wait for us to send you a Return Authorization email
  • Package the Return Authorization eMail with your returned items

    		•

    Original Order Information
    Order Number:  
    Order Date:
    Ship To Name:  
    Your Name:  
    Your Email Address:  
    Your Phone Number:  
    Ship To Postal Code:  

    Item to be Returned
    Item Number(s):  
    Item Description(s):

    Reason for Return

    Would You Like a Replacement?

    Explanation

    Return Policy
    It is our responsibility to ship all items to you in new, undamaged condition. It is your responsibility to inspect them upon receipt and to notify us using this form of any missing, damaged, or incorrectly shipped items.

    DAMAGED ITEM
    If an ordered item is damaged upon receipt, please:
    • Retain the shipping carton and all packaging materials - the carrier reserves the right to inspect these items before approving your claim.
    • Notify us using the above form within 48 hours of receipt so we can meet the carriers reporting requirements
    After we discuss your situation with the carrier we will advise you on how to proceed.

    SHIPPING ERROR
    If you received a part other than what you ordered or found something missing from your order, please notify us within 48 hours of receipt using the above form. Upon receipt of your notification, we will send you a Return Authorization eMail. We will email you an "Electronic Return Service Label". Please affix the label to the package being returned and give to any UPS driver, store or depot. All returned items must:
    • Be Received within 15 days of the date on which the RMA was issue.
    • Be in brand new, undamaged, clean, uninstalled, and resalable condition
    • Include all components, attaching hardware, and documentation
    • Be in their original packaging
    When we receive the returned item(s), packaged with the Return Authorization email, we will be happy to:
    • Send you replacement items at no additional charge via the same shipping method as the original order OR, at your option,
    • Apply a credit to your credit card for the returned items.
    OTHER RETURNS
    If you ordered a non-electronic item that you later find is not what you need, please notify us within 30 days of receipt using the above form. Upon receipt of your notification, we will send you a Return Authorization eMail. When we receive the returned item(s), packaged with the Return Authorization email, we will be happy to apply a credit to your credit card. In some cases a 15% restocking fee may be deducted from the credit.

    All returned items must:
    • Be Received within 15 days of the date on which the RMA was issue.
    • Be in brand new, undamaged, clean, uninstalled, and resalable condition
    • Include all components, attaching hardware, and documentation
    • Be in their original packaging
    Note: Electrical/electronic items may not be returned for credit because we cannot guarantee to the next buyer that they have not been used in an environment where they may have been damaged. They will be replaced if they have a manufacturing defect.

    RETURN PROCESS

    We recommend that you consider:
    • Packaging. If you are unsure how to package items being returned to avoid damage during transit, please take them to your local UPS store or the US Post Office for proper packaging.
    • Insurance. Please insure your package for the full value of the item(s) being returned.
    • Carrier. Use a carrier that offers tracking numbers, such as UPS, or use "Certified" or "Return Receipt" US Mail to ensure there is an audit trail for the delivery of your package.
    If you return an item that is not eligible for a refund because of its condition or because it is an electrical/electronic component, we will notify you and give you the option of having it returned to you.

    CREDITS
    Please allow 7 - 10 business days for the credit to appear on your credit card statement.

    WARRANTY CLAIMS
    If you believe a part has failed due to a manufacturing defect, please:
    • Document the symptoms of the defect.
    • The VIN# of the vehicle on which the failed part was installed.
    After reviewing you return request, we will advise you on how to proceed.