OEM Parts and Accessories
At Can't Be Beat Prices
800 924-1884
OEM Parts and Accessories
At Can't Be Beat Prices

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800 924-1884

American Honda CORE Return Policy

American Honda charges a CORE deposit when some remanufactured parts are purchased. This CORE deposit is fully refundable if a used Honda product is returned that meets the criteria established by American Honda. The criteria are listed below.

To have your Core Deposit returned, you must Complete the return request online and ship the item back to us. You are responsible for the return shipping costs.

American Honda Criteria for Core Charge Refunds
1. All returned items must:
  • Be a Genuine Honda Part. Aftermarket parts are not eligible to receive the refund
  • Be returned in the Genuine Honda box that your replacement part was shipped in with the inner packing to protect the returned core.
  • All paperwork that is sent to you in the shipping box, including any "ARS" or other prepaid return label, must be returned INSIDE the box. If paperwork is missing or if the "ARS" or other prepaid return label is attached to the outside of the box, you will be disqualified from receiving a refund.
  • Be fully assembled, without any missing pieces and be without any external damage.
  • Cores with visible damage caused by anything other than an internal failure will not receive full core credit reimbursement and may be rejected outright.
2. Starter CORE Refund Criteria – CORE will be rejected if:
  • The starter core armature does not turn freely. A frozen core cannot be remanufactured.
  • The returned core does not match the remanufactured unit that was shipped.
  • The core is not a Honda product. The core must be a Honda Genuine Starter manufactured by Denso, Mitsuba, CME, Mitsubishi, or Isuzu. Cores that were remanufactured by the aftermarket cannot be remanufactured by our suppliers because quality standards cannot be guaranteed. Aftermarket cores can usually be identified by a company label.
3. Alternator CORE Refund Criteria – CORE will be rejected if:
  • The alternator core pulley does not turn freely. A frozen core cannot be remanufactured.
  • The returned core does not match the remanufactured unit that was shipped.
  • The core is not a Honda product. The core must be a Honda Genuine alternator manufactured by Denso, Mitsubishi, Remy or Isuzu. Cores that were remanufactured by the aftermarket cannot be remanufactured by our suppliers because quality standards cannot be guaranteed. Aftermarket cores can usually be identified by a company label.
4. Alloy/Steel Service Wheel – CORE will be rejected if:
  • The wheel is not a Genuine Honda wheel.
  • The wheel is an accessory add-on wheel.
  • *Wheel CORE charges may be eligible to have the fee waived if there is no CORE to be returned due to theft. Please call us for details.
5. Brake Calipers
  • Do not remove pistons or separate the caliper halves.
6. ABS Modulators
  • DO NOT return the pressurized Gas Accumulator with the modulator; Accumulators are not part of the Remanufactured Parts Program.
  • After draining, plug the inlet hole and seal the core in the plastic bag provided.
7. A/C Compressors
  • Shipping plates, O-rings and bolts that came with the remanufactured compressor must be returned and securely attached to the core.
  • Frozen or locked compressor will not qualify for core credit.
  • Cores that are overheated (dark, discolored, shrunken, bubbled labels or melted sensors) will not be accepted for credit.
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